Returns/Exchange info

 

Returns/Refund Policy

For online purchases, it is your statutory right to return a product up to 7 days after delivery. An order can be changed or cancelled up to dispatch (this excludes special order items - see below). We do reserve the right to refund your purchase minus any carriage charges that we have incurred in delivering, as detailed below in sections 1.1 through to 1.5. Problems with electrical goods must be reported within 48 hours of delivery; we can only accept the return of electrical goods if a problem is reported within the 48-hour period. For returns outside of the 7-day cancellation period, please see 1.5. Special order items are ordered especially from manufacturers and for this reason are non-returnable. We will not be able to accept special order goods back for credit or exchange.

1.1 Correct parts supplied: If we have correctly supplied the product as ordered then we will reimburse the product costs minus a handling charge of 15% of the order value. Please note that you will also be responsible for the return carriage charges.

1.2 Incomplete/damaged or incorrect goods: If the goods are delivered incomplete, have been damaged in transit or have been incorrectly supplied, we reserve the right to replace the product. Please note that no claim can be entertained once the order has been signed for, any damaged must be noted on the delivery docket and the parcel must be refused. We are unable to accept responsibility for damage to goods beyond these periods.
If you require a refund, we will reimburse the product costs minus a handling charge of 15% of the order value. Please note that you will also be responsible for the return carriage charges.

1.3 Faulty items: Before exchanging goods we reserve the right to test items thought to be at fault. Payment will be required for any replacement parts sent out before return of 'faulty' goods. If items are returned and found not to be at fault they will be returned to the customer or a credit note issued to the value of the goods less a 15% administration charge.

1.4 Product exchanges: If you wish to return a product for exchange then we reserve the right to deduct our initial shipping fee. (i.e. the shipping fee that we have incurred in shipping the first product to you) and a 15% re-stocking charge. Goods returned outside of the 7 day cancellation period will either be exchanged for other goods or a credit note issued. Parts that have been fitted or are not in a resalable condition will not be accepted back for credit or exchange. (The handling charge is to offset the costs incurred by ourselves in processing and shipping your order as requested)

1.5 Return of goods outside of the 7 days cancellation period: For all goods returned outside of this period, subject to the parts being returned in their original packaging in a resalable condition, we will issue a credit note to the value of the goods less a 15% re-stocking fee.

If you wish to return, any item then please follow these basic steps:
(a) Contact us to request a *Returns Number.
(b) Send the goods to the following address: To be updated

 Please note that,  we can only refund if goods are returned in the original packaging in "as new" condition.
(c) Attach a copy of the delivery note or invoice as proof of purchase and mark the package clearly with the *Returns Number.
(*) Returns Number - This number helps us to deal quickly and efficiently with your return. Please note that if this number is not clearly marked on the returned item then this may cause delays.